Strategy & Planning

Developing Comprehensive Digital Strategies: We create tailored digital transformation strategies that align with your business goals, including detailed digital planning, transformation roadmaps, digital readiness assessments, and change management plans to ensure a seamless transition.

ai agent

The Role of AI Agents in Customer Support

AI Agents in Customer Support Artificial intelligence (AI) is vital to every modern organization because it can mimic human responses and perform cognitive tasks. Companies can utilize AI technologies to improve the customer support services they deliver, as they allow AI agents to attend to 24/7 inquiries and manage multiple inquiries simultaneously. They can use […]

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robot firing an outdated employee

Reassigning Workers After Digital Transformation: Strategies and Best Practices

Have you ever considered getting fired by a robot? That time might not be as far in the future as you think. Worker’s re-assignation will be a crucial practice in the years to come. In the rapidly evolving digital transformation landscape, job automation through advanced technologies such as Artificial Intelligence (AI) and Robotic Process Automation

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reinsurance digital transformation

Digital Transformation in the Reinsurance Industry: Strategies, Technologies, and Outcomes

The reinsurance industry is undergoing a significant transformation driven by advancements in digital technologies. This shift is reshaping how reinsurers operate and how they interact with insurers and end customers. Integrating technologies such as artificial intelligence (AI), machine learning (ML), cloud computing, and advanced data analytics enables reinsurers to enhance their risk assessment capabilities, streamline

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Success Metrics in Remote-First Companies Compared to Full In-Person Setups

The debate between remote-first and full in-person setups has become increasingly prominent in the evolving work landscape. As organizations strive to optimize their operations, understanding the success metrics that differentiate these two models is crucial.  Based on facts and metrics, I’ve written an article on the matter. The key performance indicators (KPIs) and metrics that

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comfort zone

The Impact of Comfort Zones on Digital Innovation

In the rapidly evolving landscape of digital innovation, the concept of the “comfort zone” has emerged as a critical factor influencing the ability of organizations and individuals to innovate effectively. The comfort zone, a psychological state where one feels at ease and in control, often acts as a double-edged sword. While it provides a sense

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creativity article

Overcoming Creativity Blockers to Foster Innovation

Have you ever felt your creativity freeze? Or dry? Check this article. You might be experiencing a creativity blocker. However, despite the high priority placed on innovation by many organizations, numerous leaders and teams need help to achieve the desired level of creative output. This report delves into the common blockers of creativity and innovation

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intrapreneurship

Intrapreneurship: Fostering Innovation from Within

In today’s rapidly evolving business landscape, the ability to innovate and adapt is crucial for sustained success. One powerful approach to achieving this is through intrapreneurship—the practice of fostering entrepreneurial behavior within an established organization. Unlike traditional entrepreneurship, which involves starting new ventures independently, intrapreneurship leverages the existing resources and capabilities of a company to

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chubb studio

Chubb Studio: A digital transformation case study from CHUBB insurance

Even though I had an insurtech that acted as an insurance broker, I never had the chance to work with Chubb. During my time with it, Chubb Studio was still “cooking.” But I admit that if I were re-founding an insurtech, Chubb would be a must-meet, thanks to its “Chubb Studio.”  In the rapidly evolving

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bbva mexico

BBVA Mexico: Pioneering Digital Transformation in the Banking Sector

BBVA Mexico has been at the forefront of digital transformation in the banking sector, a journey that began in earnest in 2010. Over the past decade, the bank has made significant strides in leveraging technology to enhance customer experience, streamline operations, and expand its digital footprint. This transformation is a strategic initiative and a core

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open banking mexico

Open Banking in Mexico: Current Landscape and Future Prospects

Hello friends! Let’s start with the basics about what the #$%”# is Open banking… What is Open Banking? In overly simplistic words, it’s a system that allows third-party financial service providers to access consumer banking, transactions, and other financial data through APIs, which is gaining traction globally.  While countries like the UK and Australia have

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